Mahali is a mobile solution addressing e-merchants who want to improve their business performance and customer’s satisfaction.
Our aim is to increase the success rate of deliveries to increase sales and customers satisfaction. We improve the delivery journey by fixing the issue of the lack of customer physical addresses.
With Mahali, you access a large database of delivery locations associated with an appointment management service.
Thus, Mahali contributes to the expansion of e-commerce in Africa thanks to the enriched experience of your customers.
Benefits
1
Boost your sales
The increase of successful deliveries leads to the increase of your revenue as e-merchant.
2
Simplify your administrative processes
Making easier to share an accurate delivery location between the customers , the e-merchant and the delivery person.
3
Improve customer satisfaction
The customer isn’t bothered anymore by multiple delivery person calls.
4
Build customer loyalty and improve your reputation
The satisfied customer is loyal to your brand and will become a referral to his friends and family.
« I had the chance to be part of the people responsible for testing the Mahali application. It was a beautiful experience for me. I discovered through the application another way to schedule meetings, to locate without thinking too much. I also experienced the delivery of an online purchase with Mahali and I didn’t have to make any effort to be located by the delivery man ; I easily received my product.
The team took into account our recommendations; Mahali is a superb and very interesting application. I highly recommend it! »
Josiane, e-commerce customer
« Like any human work, perfection is not absolute. But thanks to the done work, I could say that the Mahali application is just welcome and especially tailored to customer needs. The application is practical and above all, easy to use. I think it will delight more than one of the users. Thank you to the Mahali team and the Orange family. It was a pleasure to have tested the application and I am satisfied with it »
Andrea, e-commerce customer
« My experience with Mahali is really positive. What I retain from this application is: simple, accessible and useful.. To make easier to me the creation of location and the communication of it to my correspondent is really great. Nothing to say, I love it and I recommend it at 100% »
Aude, e-commerce customer
How do the Mahali service work?
1Find any place
The customer selects or creates any delivery location in mahali.me.
2See the details of each place
The customer shares the Mahali code to the e-merchant on mobile.
3View your appointments
The delivery man consults the place of delivery on mahali.me to maximize his tour and to finalize the appointment of delivery.
